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Shipping & Returns

Shipping Policy

Thank you for choosing to shop with us! We aim to provide reliable and efficient delivery for all our customers. Below is our shipping policy, detailing our process, rates, and delivery times.

1. Processing Time

  • All orders are processed within 1-3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or holidays.

  • During peak seasons or promotions, processing times may be slightly delayed.

2. Shipping Rates & Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days - rate, e.g., $9.99 or free on orders over $99

International Shipping:

  • International shipping times vary by destination, typically taking 15-20 business days.

  • Shipping rates are calculated at checkout based on the destination country and package weight.

  • Customs and Import Taxes: Customers are responsible for any customs fees or import taxes that may apply. We have no control over these charges and cannot predict them.

3. Order Tracking

  • Once your order is shipped, we will send a confirmation email with tracking information so you can monitor your shipment’s progress.

  • If you have questions about tracking or need assistance, please contact us at admin@remainrogue.com.au.

4. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or certain international destinations due to carrier restrictions.

  • Certain items may have shipping restrictions due to size, weight, or regulations specific to the item or destination.

5. Delivery Delays

  • Although we strive to ensure on-time delivery, unforeseen events (e.g., extreme weather, carrier delays, or customs processing) may impact delivery times.

  • If your order is delayed, we will inform you as soon as possible and do our best to resolve the issue.

6. Missing or Lost Packages

  • If your package is confirmed as delivered but you have not received it, please check with neighbors and your local post office.

  • If you still cannot locate your package, please contact us within [number of days, e.g., 5 days] of the estimated delivery date, and we will assist you in filing a claim.

Refund and Returns Policy

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. However, if you’re not fully satisfied with your item, please review our returns and refund policy below.

1. Returns Eligibility

  • Items can be returned within [number] days of receiving your order.

  • To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

  • Some items are non-returnable, including:

    • Perishable goods (e.g., food, flowers)

    • Custom or personalized items

    • Intimate items for hygiene reasons (e.g., swimsuits, undergarments)

    • Digital goods or downloadable products

2. Return Process

  • To initiate a return, please contact us at [email/contact information] with your order number and the reason for return.

  • Upon receiving your request, we will send you a return label and instructions on how to proceed.

  • Return shipping costs: We will cover the cost of return shipping if the item is defective or incorrect. For all other returns, customers are responsible for return shipping fees.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within number of days, e.g., 5-10 business days.

  • Please note, depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

4. Exchanges

  • If you wish to exchange an item for a different size, color, or product, please contact us at admin@remainrogue.com.au to confirm item availability.

  • Exchanges follow the same return process outlined above.

5. Damaged or Defective Items

  • If your item arrives damaged or is defective, please notify us within 7 days of delivery.

  • We will arrange for a replacement at no additional cost or issue a full refund.

6. Non-Returnable & Non-Refundable Items

  • Gift cards, sale items, and any items marked as final sale are non-refundable and cannot be returned.

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