Shipping & returns
Last updated: 7 November 2026
Shipping
| Destination | Cost | Delivery time |
|---|---|---|
| Australia, orders under $99 | $9.99 | 5–7 business days |
| Australia, orders $99 and over | Free | 5–7 business days |
| International | $30.00 | 15–20 business days |
Delivery times are estimates and start once your order has shipped.
Processing time
We pack orders within 1–3 business days of payment. We don't ship on weekends or public holidays. During sales and busy periods, packing can take a little longer.
Tracking
When your order ships, we email you a tracking number so you can follow your parcel.
International orders
International customers are responsible for any customs duties, import taxes or fees charged by their country. We can't predict or control these charges.
Delays, lost or missing parcels
Weather, carrier delays or customs can occasionally slow deliveries down. If your order is delayed, we'll let you know.
If tracking shows your parcel as delivered but you can't find it, check with neighbours and your local post office first. If it still hasn't turned up, email us within 14 days of the estimated delivery date and we'll help lodge a claim with the carrier.
Returns
Not happy with your purchase? You can return it within 30 days of delivery.
To be eligible for a return, items must be
- unworn, unwashed and undamaged
- returned with all original tags attached
- returned within 30 days of delivery
We can't accept returns of items that have been worn, washed or damaged after delivery.
How to return an item
- Email [email protected] with your order number, the item, and the reason for the return.
- We'll reply with the return address and instructions.
- Pack the item securely and send it back with a tracked postage service.
For change-of-mind returns, you pay the return postage. If the item arrived faulty, damaged or wasn't what you ordered, we cover the return postage.
Refunds
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it. Original shipping costs aren't refunded on change-of-mind returns.
Exchanges
Need a different size? Email us with your order number and the size you need. We'll check stock and arrange the swap using the same steps as a return.
Faulty or damaged items
If your item arrives damaged or faulty, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including postage.
Your rights under Australian Consumer Law
Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.