Privacy policy

Last updated: 7 November 2026

Remain Rogue (ABN 84 415 772 446), based in Queensland, Australia, respects your privacy. This policy explains what personal information we collect, how we use it, and your choices. We handle personal information in line with the Australian Privacy Principles.

What we collect

• Order details: your name, email address, phone number, and shipping and billing address, collected at checkout.
• Messages: anything you send us by email or Instagram.
• Basic technical data: our hosting provider keeps standard server logs, such as IP address and browser type, for security.

We do not see or store your card details. Payments are processed by Stripe on its own secure checkout page.

How we use it

• to process, ship and track your order
• to answer your questions and handle returns
• to prevent fraud and meet our legal and tax obligations

We don't sell your personal information, and we don't send marketing emails unless you've asked to receive them.

Who we share it with

• Stripe, our payment processor (Stripe privacy policy)
• Postal and courier services, to deliver your order
• Cloudflare, which hosts this website
• government authorities, when the law requires it

Some of these providers may store information outside Australia, for example in the United States.

Cookies and browser storage

This website doesn't use advertising or tracking cookies. Your shopping cart is saved in your own browser (local storage) so it's still there when you come back. It never leaves your device until you check out. Stripe uses its own cookies on its checkout page to keep payments secure.

Keeping your information safe

This site uses an encrypted connection (HTTPS). We keep order records only as long as we need them for business and tax purposes.

Access and correction

You can ask to see, correct or delete the personal information we hold about you. Email [email protected] and we'll respond within 30 days.

Complaints

If you have a privacy concern, email us first and we'll work to fix it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.